Texas College Students
Texas College Students
Texas College Students

Consumer Information

The following represents information on the institution, financial assistance, scholarship fraud, graduation rates, athletic participation, campus security, student rights and responsibilities, and the Family Educational Rights and Privacy Act at Texas College.

In accordance with federal regulations set forth by The Higher Education Act of 1965, as amended, below is a summary of consumer information that must be made available to all students at Texas College. Each topic listed gives a brief description of the information that must be disclosed and explains how it can be obtained. If you need assistance obtaining information listed or you would like a paper copy, contact the:

Office of Student Financial Aid

Located in the Enrollment Center

2404 North Grand Ave

Tyler, Texas 75703

Cost of Attending Texas College

Tuition & Fees

Withdrawal Process

Academic Calendar

Return of Title IV Financial Aid

The federal government mandates that students who withdraw from all classes may only keep the financial aid (federal “Title IV” grant and loan assistance) they have “earned” up to the time of withdrawal. Funds that were disbursed in excess of the earned amount must be returned by the college and/or the student to the federal government.

Refunds of Title IV Funds


34 CFR Section 668.164 (e) states whenever Title IV funds exceeds the amount of tuition and fees, room and board, and other authorized charges the institution assessed the student, the institution must pay the resulting credit balance directly to the student or parent no later than 14 calendar days after the credit balance occurred. The Business Office is committed to follow the following procedure to ensure student credit refund checks are issued to the students within 14 calendar days:

  • Each Friday the Business Office determines if students have credit balances;
  • Once it has been determined that students have credit balances, check request refund forms are submitted to the Financial Aid Office for approval and verification of funds to be disbursed;
  • Upon receiving approval from the Director of Financial Aid, the check request refund forms are forwarded to the Accounts Payable Office for the refund checks to be generated;
  • The following Friday refund checks areissued to students either VIA checks or debit card.

The Business Office issues student refund checks each Friday after 12:00 PM. Students should monitor their account VIA their JICS portal, the cashier will not disclose whether you have a refund or not. Texas College student ID Cards are required for release of checks. Students wishing to have their checks picked up by another must send authorization request in writing. Any changes or charges made to your student account once refunds are issued are the responsibility of the student. These changes or charges may include the following: student tuition, room charges, fines or a reduction in financial aid.

Academic Programs

List of Academic Programs

Labs and Campus Resources

Library

Accreditation Information

Texas College is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award associates and baccalaureate degrees.

Satisfactory Academic Progress

Satisfactory Academic Progress (SAP) is the University's policy that denotes a student's successful completion of course work toward a certificate or degree. In order to receive financial aid, a student must be making "satisfactory academic progress." For the purpose of participating in any of the federal student aid programs, the Office of Student Financial Aid has sestablished the following policy for determining satisfactory academic progress.

SAP

GRIEVANCE PROCEDURES


Texas College recognizes the student’s right as an adult member of society and as a citizen of the United States of America or other countries. The college further recognizes the student’s right within the institution to freedom of inquiry and to the reasonable use of services and facilities of the college which are intended for his/her education.

In the interest of maintaining order on the campus and guaranteeing the broadest range of freedom to each member of the community, the students and other members of the college community acting in concert have laid down some rules. These rules reasonably limit some activities and prescribe certain behavior, which is harmful to the orderly operation of the institution and the pursuit of its legitimate goals. All enrolled students are held accountable to these rules, which are printed in the Student Handbook


DEFINITION OF STUDENT GRIEVANCE


A student grievance is any complaint made in writing by a student to an appropriate administrative officer of the College alleging unfair, unreasonable, arbitrary, capricious, and/or discriminatory applications of College policies. A grievance may result from academic experiences, non-academic matters involving administrators, staff, or student organizations or matters related to alleged discrimination on the basis of race, color, national origin, age, gender, disability, creed, or marital status. The grievant is encouraged to resolve problems where they arise and with the parties involved. Grievances may result also from alleged acts of sexual harassment.


FILING A GRIEVANCE


Students may file a grievance or register a formal complaint by presenting the complaint in writing to the appropriate administrative officer of the College. The appropriate officers for various types of grievances are listed below.

Type of Grievance Administrative Officer
Sexual Harrassment Human Resources Officer

Academic Matters

Vice-President/Academic Affairs
Financial Matters Vice-President/Business and Finance
Student Violations Vice-President/Student Affiairs

COMPLAINT PROCEDURES FOR NON-DISCRIMINATION MATTERS

Any student who has a complaint that does not relate to discrimination should use the procedures outlined below to make it known. The individual making the complaint must file a written statement including the time, date, and or witnesses and the circumstances surrounding the complaint.

1. The student will file the complaint in written form to the Dean of Student Affairs Office within one week of the incident, or otherwise as soon as possible.


2. The Dean of Student Affairs will follow through with an investigation of the alleged complaint and file charges once agreed upon by the parties involved.

3. The Dean of Student Affairs will present the complaint to the President.

4. Confidentiality will be maintained; however, it should be known that the individual who the complaint was filed against has the right to face his or her accuser.

5. The complaint should be resolved within 10 working days from the time the written complaint is filed.

6. If a student finds that the response to the complaint is unsatisfactory, the student may contact The Dean of Student Affairs.

7. If the student is still dissatisfied, he or she may appeal directly to the Vice-President of Student Affairs in writing. The Vice-President will conduct an appropriate determination and make a final determination.

All Student complaints must first be addressed internally.  If the internal resources have been exhausted and the ciomplaint is not satisfactorily resolved, the studen may file a complaint with the regulatory agency in the state that he or she is receiving instruction and/or the institution's accrediting agency.  Contact information for these agencies is below:

Texas Higher Education Coordinating Board

Office of the General Counsel

P.O. Box 12788

Austin, TX 78711-2788

For more information, visit their Student Complaints website.

Southeran Association of Colleges and Schools Commission on Colleges

1866 Southern Lane

Decatur, Georgia 30033-4097

404-679-4500

http://www.sacscoc.org/FAQTOC.asp

The Commission requests that they be contacted only if there is evidence that appears to support an institution's significant non-compliance with a requirement or standard.

© Texas College
2404 North Grand Avenue
Tyler, TX 75702
800-306-6299
Notice of Non-Discrimination: Texas College does not discriminate in any employment practice, education program, or educational activity on the basis of race, color, religion, national origin, sex, age, disability, or veteran status. The Vice President of Academic Affairs has been designated to handle student inquiries regarding non-discrimination policies and the Director of Human Resources has the responsibility for faculty-staff concerns in this regard. Contact information is: Texas College, Attn: Vice President of Academic Affairs/Compliance Officer, Office of Academic Affairs/Martin Hall 1st floor, 2404 North Grand Avenue, Tyler, Texas 75702, (903) 593-8311 ext. 2342 office, (903) 526-4426 fax or Texas College, Attn: Director of Human Resources, Martin Hall, 1st floor, 2404 North Grand Avenue, Tyler, Texas 75702, (903) 593-8311 ext. 2201 office, (903) 363-1828 fax.